Return & Refund Policy

Last Updated: August 1, 2026

At Scixeloria, customer satisfaction is our priority.

Return Eligibility

To qualify for a return:

• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in their original condition.
• Original packaging and tags must be included.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personal care and hygiene products
• Gift cards
• Downloadable digital products
• Clearance or final sale items
• Used or damaged products after delivery

Refunds

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 7 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or supplied incorrectly.

Company Address

Scixeloria
44 Lexington St
London W1F 0LW
United Kingdom